Refund and Returns Policy

All original artworks are made by hand and as such may have minor imperfections, which is part of what makes each artwork unique. Please take the time to read the descriptions carefully and check the colours on multiple screens if you are concerned about colour variations.

If your artwork is deemed to be damaged upon arrival it may qualify for a replacement. You must contact us within 7 days of receiving the artwork, and the item must be returned within 14 days of receipt in it’s original packaging. Please contact us within 3 working days of receiving your package if you have any queries and we will try our best to resolve them.

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. 

Every order, commission, and sale is handled with care and with as much clarity and transparency as possible. As such we cannot take responsible for any damage that occurs during shipping. Please choose carefully as all sales are final. Commissions cannot be refunded or exchanged. Replacement of any damaged items will be at the sole discretion of Lucy Farmer.